Requesting Services and Support

Our objective in providing services and support is to build your knowledge so you can use our systems to improve your business performance.

How to Request Services and Support
Follow these simple steps to log a request for services or support with our consulting team. You can log a request for services or support by...
Wed, 6 Oct, 2021 at 11:07 PM
Online Support Apps
We use TeamViewer to provide online support because it is a proven and highly secure system widely used for online services in the IT industry. If you...
Fri, 1 May, 2020 at 5:58 PM
How Do I Tell What Version of Ostendo I am Running?
To tell what version of Ostendo you are running navigate to Help>About. The Database Update No and Executable Update No are the version of Ostendo you ar...
Fri, 1 May, 2020 at 5:59 PM
How to Take a Copy of Your Database
To take a copy of your database you should be logged onto the server as a user with full Administrator rights and follow this procedure carefully. If you ne...
Fri, 10 Apr, 2020 at 6:22 AM
How to Upload a Copy of Your Database to Ibis Support
1. On your web browser go to https://spaces.hightail.com/uplink/IbisSupport 2. Add one or more zipped files. Please prefix the file name with your Co...
Fri, 1 May, 2020 at 5:59 PM
Ostendo Database Checks
We recommend that every six months your Ostendo database should be given a service. All users will need to be logged out of Ostendo and a backup should ...
Wed, 6 Oct, 2021 at 11:17 PM