To take a copy of your database you should be logged onto the server as a user with full Administrator rights and follow this procedure carefully. If you need help with this process please contact your Ostendo consultant.

  1. Ensure that all users of Ostendo are logged off under File>Active Connections.
  2. Log onto the server as a user with appropriate permissions.
  3. Open the Windows Services screen from the Control Panel>Administrative Tools.
  4. Stop the PRTG Probe Service if it is installed.
  5. Stop the Ostendo API Services, Ostendo Queue Services and Ostendo Web Services if they are installed.
  6. Ensure there are no Firebird ODBC connections active.
  7. Stop Firebird Services or Firebird Guardian Services.
  8. Copy your database and paste it to the desired location, or create a zipped file.
  9. Start Firebird Guardian Services or Firebird Services.
  10. Start Ostendo API Services, Ostendo Queue Services and Ostendo Web Services (as applicable).
  11. Start the PRTG Probe Service if it is installed.
  12. Start any Firebird ODBC connections required.
  13. Check that you can open Ostendo.


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