Overview

  • Applicable to MYOB AccountRight Live, Xero, Intuit QuickBooks Online or MoneyWorks only.


Process

  1. Create a credit note in Ostendo, which will post to the accounting system.
  2. Customer payments that include credit notes as well as multiple invoices can be processed in the accounting system and they will update the amount paid for the invoices and credit notes in Ostendo.
  3. Credit notes that are matched to invoices without a customer payment must be applied to invoices in the accounting system and Ostendo independently as this does not synchronise from either system to the other.
  4. Ensure that credit notes are applied exactly to the same invoices in the accounting system and Ostendo to ensure that the debtors in both systems align.
  5. To pay a refund from a credit note create a negative payment in Ostendo and apply it to the credit note. This will post to the bank and pay the credit note in MYOB.


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